murama's commitment to protecting your personal data — how we collect it, how we use it, how we secure it, and what rights you hold as a player.
Six principles that govern how murama handles your personal information
Every piece of personal and financial data you share with murama is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Our infrastructure uses firewalled database architecture with role-based access controls limiting internal exposure to a strict need-to-know basis.
murama collects only the personal data that is genuinely necessary to deliver our services, comply with KYC and AML obligations, and provide meaningful customer support. We do not collect data speculatively or sell personal profiles to advertising networks.
murama will never sell, rent, or auction your personal data to third parties for commercial purposes. Data shared with service partners — such as payment processors, game studios, or identity verification providers — is governed by strict data processing agreements limiting their use of your information.
You have the right to access, correct, and — in many circumstances — request deletion of the personal data murama holds about you. These rights are exercisable by contacting our support team and are not merely theoretical compliance commitments. We respond to verified data requests within 30 days.
This Privacy Policy is written in plain, accessible English — not dense legal jargon designed to obscure our practices. We tell you clearly what data we collect, why we collect it, who sees it, and how long we keep it. If you have questions not answered here, our support team is available 24/7.
murama's data practices are designed with Indonesian players in mind. We process payment data from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja with the care expected of a platform trusted by over 500,000 Indonesian users.
murama ("we," "us," "our") operates the online betting and gaming platform accessible at https://murama.cam (the "Platform"). This Privacy Policy describes in detail how murama collects, uses, discloses, retains, and protects the personal information of individuals who register, browse, or otherwise interact with the Platform.
murama's primary market is Indonesia, and our player base spans major cities including Jakarta, Surabaya, Bandung, Medan, Semarang, Makassar, Palembang, Yogyakarta, and Bali. We recognize that Indonesian players entrust us with sensitive personal and financial data, and we take that responsibility seriously. This Policy reflects internationally recognized data protection standards including principles aligned with the General Data Protection Regulation (GDPR) and Indonesia's Personal Data Protection Law (UU PDP).
This Privacy Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. Capitalized terms not defined in this Policy carry the meanings given in the Terms & Conditions.
murama collects the following categories of Personal Data:
When you create a murama account, we collect your full legal name, date of birth, email address, phone number, residential address (including city and province within Indonesia), preferred currency, and chosen username.
To comply with our KYC obligations, we collect copies of government-issued identity documents (Indonesian KTP or passport), selfie photographs taken alongside your identity document, and proof-of-address documentation such as bank statements from BCA, BRI, BNI, or Mandiri, or utility bills issued in your name.
We record all financial transactions conducted through the Platform, including deposit amounts and timestamps, withdrawal requests and processing records, wager history (amounts, markets, outcomes), bonus credits and redemptions, and payment method details (bank account numbers for BCA/BRI/BNI/Mandiri/CIMB Niaga/OCBC NISP/Bank Permata transfers, e-wallet account identifiers for OVO/DANA/GoPay/ShopeePay/LinkAja, and cryptocurrency wallet addresses for BTC/ETH/USDT transactions).
We retain records of your communications with murama's support team via live chat, email, or any other channel, including the content of those exchanges and associated metadata (timestamps, agent identifiers, resolution status).
When you access the Platform, we automatically collect your IP address, device type and model, browser type and version, operating system, screen resolution, session duration, pages visited, click-stream data, time-zone settings (defaulting to WIB, UTC+7 for Indonesian users), and referral source.
We collect data about your in-Platform behavior, including game preferences, betting patterns, login frequency, session length, responsible gaming tool usage, and promotional engagement. This data is used to personalize your experience and to identify patterns that may indicate problem gambling requiring intervention.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, date of birth, address | Account creation, eligibility verification |
| KYC Data | KTP/passport, selfie, proof of address | Identity & age verification, AML compliance |
| Transaction Data | Deposits, withdrawals, bet history, payment methods | Payment processing, fraud prevention, AML |
| Communication Data | Chat logs, email records, support tickets | Customer service, dispute resolution |
| Technical Data | IP address, device ID, browser, session data | Security, fraud detection, analytics |
| Behavioral Data | Game preferences, betting patterns, session frequency | Personalization, responsible gaming monitoring |
The majority of Personal Data murama holds is provided directly by you during the registration process, KYC submission, deposit and withdrawal requests, live chat and email interactions with our support team, and when you complete surveys or respond to promotional communications.
Technical Data and Behavioral Data are collected automatically as you navigate the Platform through cookies, web beacons, pixel tags, and server log files. This collection occurs whether you are logged in or browsing as a guest. See Section 8 for full details on our cookie practices.
We may receive Personal Data about you from the following third-party sources:
murama processes your Personal Data on one or more of the following legal grounds:
Processing is necessary to fulfill the contractual obligations described in our Terms & Conditions, including creating and managing your account, processing deposits and withdrawals, settling wagers, and delivering customer support.
Certain processing activities — principally KYC identity verification, AML transaction monitoring, and record-keeping — are required by the legal and regulatory framework under which murama operates internationally. We cannot provide services without fulfilling these obligations.
murama processes Technical Data and Behavioral Data on the basis of legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement. We conduct a balancing assessment to ensure these interests do not override your fundamental privacy rights.
Where processing is based on consent — such as sending you promotional emails or enabling non-essential cookies — we will obtain your explicit agreement before doing so. You may withdraw consent at any time by contacting our support team or adjusting your account notification preferences, without this affecting the lawfulness of processing carried out prior to withdrawal.
murama uses your Personal Data for the following specific purposes:
murama shares Personal Data with carefully selected third-party service providers who act as Data Processors on our behalf. These include KYC and identity verification vendors, payment gateway operators, cloud infrastructure providers, fraud detection services, game studio APIs (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), and customer communication platforms. All Data Processors are contractually bound to process your data solely under murama's instructions, implement appropriate security measures, and not to retain your data beyond the period required to deliver their service.
murama may disclose Personal Data to regulatory bodies, law enforcement agencies, courts, or other governmental authorities where required to do so by law, court order, or regulatory directive. Where permitted, we will notify you of such a request prior to disclosure. We will not disclose more data than is strictly necessary to satisfy the legal obligation.
In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all of murama's assets, Personal Data held by murama may be transferred to the acquiring entity. You will be notified of any such transfer via email or prominent Platform notice prior to your data being subject to a materially different privacy policy.
Cookies are small text files stored on your device when you visit the Platform. They enable us to recognize your browser, remember your preferences, maintain your logged-in session, and collect analytics data about how the Platform is used.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing | No — Platform will not function without these |
| Functional | Language preferences, game layout settings, responsible gaming tool states | Yes — some features will be unavailable |
| Analytics | Page view counts, session duration, navigation paths, error tracking | Yes — via cookie settings or browser controls |
| Marketing | Promotional campaign attribution, personalized offer delivery | Yes — requires explicit opt-in consent |
You can manage or disable non-essential cookies through your browser's settings or through the cookie preferences panel accessible within your murama account settings. Note that disabling strictly necessary cookies will prevent you from logging in and using core Platform functionality. Most modern browsers (Chrome, Firefox, Safari, Edge) provide granular cookie management controls accessible via the browser's privacy or security settings menu.
murama retains Personal Data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized using industry-standard data destruction procedures.
murama implements a comprehensive, layered security program designed to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Key security measures include:
Despite these measures, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, murama will notify affected players without undue delay and will cooperate fully with applicable regulatory authorities.
As a murama player, you hold the following rights with respect to your Personal Data. These rights are exercisable by submitting a written request to our support team (see Section 16). murama will respond to verified requests within 30 days.
Request a copy of the Personal Data murama holds about you, along with details of how it is being processed.
Request correction of inaccurate or incomplete Personal Data held in your account profile.
Request deletion of your Personal Data where processing is no longer necessary, subject to overriding legal retention obligations.
Request that murama restricts processing of your data while a dispute or rectification request is being resolved.
Request a machine-readable export of Personal Data you have provided to murama, to transfer to another service provider.
Object to processing of your data on the basis of legitimate interests, including profiling for direct marketing purposes.
Withdraw any previously granted consent to processing at any time, without affecting the lawfulness of prior processing.
Request human review of any significant decision made about you solely by automated means, including automated account suspension systems.
Please note that some rights are subject to exemptions — for example, murama cannot erase Transaction Data that it is legally required to retain for AML compliance purposes. Where an exemption applies, we will explain the basis clearly in our response to your request.
The murama Platform is strictly restricted to individuals who are 21 years of age or older. murama does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that a registered account belongs to an individual under 21, the account will be immediately closed, all associated data will be deleted (except records required for AML compliance), and any deposited funds will be returned to the originating payment source.
If you believe that a minor has registered on the Platform using falsified age information, please contact us immediately at the details provided in Section 16. We take underage gambling extremely seriously and will act on all credible reports without delay.
murama's infrastructure and service providers are distributed internationally. As a result, your Personal Data may be transferred to, stored in, and processed in countries outside Indonesia, including jurisdictions where data protection laws may differ from those applicable in your country of residence.
Where such transfers occur, murama ensures that appropriate safeguards are in place to protect your Personal Data, including standard contractual clauses, data processing agreements with contractual security obligations, and, where available, adequacy decisions recognizing the destination country's data protection framework as equivalent to international standards.
By creating a murama account, you acknowledge and consent to your Personal Data being transferred internationally in accordance with the safeguards described in this section.
The murama Platform integrates third-party game content from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While these games are delivered within the murama interface, their underlying software may interact with the studios' own servers. murama enters into data processing agreements with all game studio partners to govern the handling of any data shared during gameplay sessions.
This Privacy Policy does not extend to any third-party websites that may be linked from the Platform. murama has no control over the privacy practices of external sites and is not responsible for their content or data handling. We encourage you to review the privacy policies of any third-party services you use independently of the murama Platform.
murama reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Material changes — those that significantly affect your rights or how we use your data — will be communicated to you via email to the address registered on your account, with a minimum of 14 days' notice prior to the changes taking effect.
Minor updates (such as clarifications, typo corrections, or structural reorganization that does not affect substance) may be made without advance notice, and will be reflected in the "Last Updated" date at the top of this page. We recommend reviewing this page periodically to remain informed of our current data practices.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the Platform and request account closure before the effective date.
For any questions, concerns, or requests relating to this Privacy Policy or your Personal Data, please contact the murama Data Protection team through the following channels. All data rights requests must be submitted in writing and will be processed after identity verification to protect against unauthorized access to your data.
Our dedicated support team is available around the clock to address any privacy concerns or data rights requests. You can also explore our full Terms & Conditions or visit our FAQ for quick answers.
murama is a 21+ platform. Your data is protected by 256-bit SSL encryption. Contact us at [email protected]